Terms & Conditions

Terms of service: an agreement between you and More Than Just a T-shirt to enter and use this website and services. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website now or immediately after reading our terms of service, are accepting our services under the terms of this agreement.
 

It is your obligation to keep yourself informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.



1 More Than Just a T-shirt Services: 

Buy printed products that are listed for sale. 

1.1 More Than Just a T-shirt Purchase / Refund Policies:  

What can be returned? 

Only items that are faulty/damaged or have a faulty print may be returned for a refund or exchange. We do not accept refunds, returns or exchanges for change of mind or incorrect orders. 

No returns are accepted after 14 days of receipt of purchase. 

We do not accept items that have noticeable wear or makeup stains. 

Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed.  

In the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product: Email us at hello@morethanjustatshirt.com with:

• The date of your purchase
• Your order number
• What you would like to return 
• What the fault/damage is
• A photo highlighting the fault/damage 

Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to More Than Just a T-shirt. 

We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size. # Note: sizing measurements online are within +-2.5cm, anything outside of this is faulty. Payment also constitutes approval. 

Customers must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address before the due date. 

Nothing in these Terms limits your rights under the Australian Consumer Law. You may be entitled to a replacement or refund if the goods are faulty, not fit for purpose, or do not match their description. 

We shall not be held liable for delays or failure to perform any obligations due to events beyond our reasonable control, including natural disasters, internet outages, strikes, or government actions. 

Delivery Timeframes 

We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility, but in this rare instance we can refund your shipping costs in full. If you order Express Shipping and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date. We want you to receive your garments on time! 

Washing Instructions 

• Gentle cycle
• Wash inside out
• Do not tumble dry
• Line dry in shade

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly, please send us an email following our return instructions. More Than Just a T-shirt takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for: 

• Spelling, punctuation or grammatical errors made by the customer
• Errors in user-selected options such as product type or size. Please use our size guide for measurements or email us for advice
• Garment shrinkage in wash
• Courier delivery timeframes

 1.2 More Than Just a T-shirt’s Shipping Policies: 

More Than Just a T-shirt’s standard print and delivery time is from 7 business days plus shipping. This is because all items are custom printed per order. 

We are not held responsible for any technical problems or freight carrier delays on deliveries of goods. We provide tracking numbers on all purchases. Once shipped we are not liable for any loss or damage of goods in transit from any transportation service such as Australia Post & Capital Transport. 

2 Using our More Than Just a T-shirt Services and Website

In consideration of the promises and obligations given and assumed herein, and intending to be legally bound, these Terms of Use provide as follows. 

2.1 Eligibility of Children Under 18 

More Than Just a T-shirt will only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law. If you are under the age of 18, but at least 13 years of age, you may order products or services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
Children under the age of 13 may view the Website but cannot order products or services.

2.2 Definitions and Interpretation 

In these Terms of Use, unless the context indicates a contrary intention: 

Intellectual Property Rights means all industrial, commercial and intellectual property rights (including equivalent, neighbouring or proximate rights anywhere in the world that currently exist or are recognised in the future).  

A person means any form of legal entity as well as any quasi-legal entity.  

A User means any person using the website and/or services provided by us. 

Store Customer means person who buys products from More Than Just a T-shirt’s online store. 

A reference to any document, material, information or data includes that document, material, information and data however stored, recorded or embodied, including in any electronic or digital media or otherwise. 

The word included in any form is not a word of limitation. 

3 More Than Just a T-shirt Obligations 

3.1 Access to and use of the Website and Services 

Subject to users complying with and discharging each of its obligations under these Terms of Use, More Than Just a T-shirt shall allow users to access and use the Website and the services.  

We reserve the right to take the Website offline for maintenance or upgrades. We are not responsible for any loss resulting from downtime or technical issues. 

3.2 Privacy 

More Than Just a T-shirt may collect personal data concerning the user in the course of and incidental to users use of the Website and services. More Than Just a T-shirt shall comply with, and user hereby consents irrevocably and unconditionally to More Than Just a T-shirt’s collection, use and disclosure of such data in accordance with, its Privacy Policy (the terms of which may be accessed through the link on the Website).  

Disclosure to Third Party Service Providers and Online Partners. We will only disclose your information to relevant third-party service providers and online partners; The Print Bar to print and send our product/s and to National Australia Bank (NAB) who accepts our payments. 

We comply with the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR). For more details, view our full Privacy Policy.

3.3 Training 

User acknowledges that More Than Just a T-shirt has no obligation to the user to provide any training or other support in relation to the use or operation of the Website and/or services. 

3.4 Modification of the Website. 

More Than Just a T-shirt reserves the right to modify the organisation, structure, content or "look and feel" of the Website and/or the services, and may change, suspend, or discontinue any aspect of the Website and/or the service at any time without notice or any liability to user or any person. More Than Just a T-shirt shall have complete discretion over the features, functions and other terms and conditions on which the Website and the service is made available. 

4 Intellectual Property Rights 

More Than Just a T-shirt shall own any Intellectual Property Rights in any original material that it authors, designs or creates using the functionality provided by the Website. 

5 Warranties  

More Than Just a T-shirt and its fulfillment partners, The Print Bar, provides its services, including the Shopify Integration, “as is” and “as available.” While we strive to deliver reliable and high-quality service, we make no express or implied warranties regarding the use, performance, or availability of our systems. 

More Than Just a T-shirt does not guarantee: 

• That our website, printing services, or Shopify integration will operate without error, interruption, or downtime; 
  
• That syncing between The Print Bar and Shopify will be free from variant mismatches, duplication, or data delays; 
  
• That delivery timeframes will be met exactly as estimated — production turnaround does not include courier delivery time and is affected by the shipping method selected; 
  
• Shopify platform outages, API limits, or third-party app conflicts are outside of More Than Just a T-shirt’s control and liability. 
  

6 Exclusions and Limitations 

More Than Just a T-shirt acknowledge and agree that: 

Non-Eligible Reprints/Refunds. Reprints or refunds will not be provided in cases of: 

• Customer error (e.g. incorrect size ordered) 
  
• Slight colour variations from screen to print 
  
• Subjective dissatisfaction without a production defect 
  
• Reports made more than 14 days after delivery 
  

Eligible Reprints/Refunds:  More Than Just a T-shirt will, at its discretion, reprint or refund orders for: 

• Confirmed production or shipping errors 
  
• Lost shipments verified by tracking data 
  
• Print defects or damage caused during fulfilment 
  

7 Third-Party Platform Limitations 

More Than Just a T-shirt’s The Print Bar and Shopify integration and related services rely on third-party platforms, such as Shopify, for key technical operations including order syncing, product publishing, and billing logic.  

While we make every effort to maintain stable integrations, More Than Just a T-shirt is not responsible for errors, limitations, or disruptions that may occur due to:  

• Shopify outages or API issues
  
• Limitations on product or variant listings imposed by Shopify
  
• Conflicts with other apps installed on a Store Owner’s Shopify store
  
• Delays or failures in webhooks or syncing caused by external factors
  

8 General 

Modifications to Terms:  More Than Just a T-shirt may update these Terms at any time. 

Governing Law:  These Terms are governed by the laws of Australia. Any legal proceedings must be brought in the courts of that jurisdiction. 

Severability: If any provision of these Terms is held invalid, the remainder shall remain enforceable.